Terms & Conditions
A legal disclaimer
Wash’n’Done strives to provide professional cleaning for upholstery, and furniture. However, we cannot guarantee complete stain or odor removal, especially on old, set-in, or delicate fabrics.
Clients are responsible for informing us of delicate fabrics, leather, or special-care items. All pets must be secured during cleaning; we are not liable for accidents involving animals.
We are not responsible for pre-existing damage or minor issues that may occur during cleaning. Prices, services, and information on our website are subject to change.
By booking our services, you accept the risks associated with cleaning, including potential minor damage or incomplete stain removal.
Wash’n’Done – governed by Washington State law.
1. Introduction
Welcome to Wash’n’Done (“we,” “our,” “us”). By booking our services or using our website, you agree to comply with these Terms and Conditions. Please read them carefully.
2. Scope of Services
We will perform professional upholstery and/or carpet cleaning as described in the service order, using industry-accepted methods and eco-friendly products (unless otherwise agreed).
The cleaning process includes:
• Fabric Identification – Determining the type and composition of the fabric to ensure safe and compatible cleaning methods.
• Dry Soil Removal – Thorough vacuuming to remove dust, hair, and loose debris.
• Pre-Spray Application – Applying a professional-grade pre-spray solution to break down soils and loosen embedded dirt.
• Water Extraction with Cleaning Agents – Using controlled water temperature and fabric-safe cleaning chemistry to extract soil and residues.
• Spot Treatment – Targeted treatment of stains using appropriate, fabric-safe stain removal solutions.
• Final Acidic Rinse – Applying an acidic rinse to neutralize any remaining cleaning agents, balance the pH, and help soften the fabric.
All work is performed with due care, following industry best practices to protect the fabric and ensure optimal cleaning results.
Cleaning Products & Safety.
We use professional-grade, eco-friendly cleaning agents, including pre-sprays, spot treatments, odor neutralizers, and acidic rinses. All products are formulated to be safe for use around children, pets, and people, and are designed to minimize the risk of allergic reactions when applied according to manufacturer guidelines. A full list of specific products used during your service is available upon request.
3. Customer Inspection and Reporting Period
You agree to inspect all work upon completion.
Any concerns, claims, or complaints must be reported to us within three (3) calendar days from the completion of services.
Claims reported after this period may not be honored, and the Company shall have no further obligation.
4. Limitations of Liability
Some stains, odors, and discolorations may be permanent due to age, previous cleaning attempts, type of fabric, or depth of contamination. We cannot guarantee full removal in such cases.
Our service guarantee is strictly limited to one free re-treatment of the affected area if the issue is reported within the 3-day reporting period. No monetary refunds or additional compensation will be provided, unless clear and visible physical damage (such as cuts, tears, or burns) was directly caused by our technician during the cleaning process.
Refunds or compensation will not be issued for issues resulting from:
• Pre-existing damage, wear, or loose fibers.
• Weak or deteriorated fabric that may fray, pill, or separate under normal cleaning procedures.
• Structural or manufacturing defects in the item.
The company is not responsible for any issues related to electrical systems, wiring, or power outlets (including short circuits or malfunctions) that may occur during or after the cleaning process. We cannot guarantee the condition of electrical components, as their installation, maintenance, and prior use are outside of our control.
5. Free Correction Service
If any issues arise within the three-day reporting period, we will return at no additional charge to inspect and, where reasonably possible, correct the issue.
This free correction is limited to the original service area and does not cover new stains, damage, or soiling after the original cleaning.
6. Customer Responsibilities
• Provide accurate information regarding the type and condition of the items to be cleaned.
• Ensure clear access to the service area and removal of fragile or valuable objects.
Customer agrees that all pets/animals must be kept in a separate room or outside the service area during the cleaning.
If an animal/pet causes harm, injury, or damage to the technician or equipment (e.g., biting, scratching, accidents), the Customer is fully responsible for covering medical expenses, damages, or repairs.
7. Payment Terms
Full payment is due within 24 hours of service completion, unless otherwise agreed in writing. Unpaid balances after this period may incur late fees (each overdue day +$50).
Customer agrees not to initiate chargebacks or payment reversals after accepting services.
If there is a concern, Customer must contact the Company within 3 days of service completion to attempt resolution before contacting their financial institution.
8.Entire Agreement
This Agreement represents the entire understanding between the parties and supersedes any prior discussions or agreements. No verbal promises or guarantees are binding unless stated in writing and signed by both parties.
9.Governing Law
This Agreement shall be governed by the laws of the State of Washington, USA.